COVID-19 Update

To our valued customers,

We're living through some uniquely challenging times and the circumstances are continuously evolving in relation to the COVID-19 Pandemic. The people of Australia and all our organisations are being called upon to respond and adapt in a conscious and socially responsible way. I’m writing to update you on the measures we’ve put in place to ensure the safety of our customers, employees and the wider community remain our top priority.

Aligning with Health Authorities

We are closely monitoring updates from the Department of Health and the World Health Organisation regarding COVID-19. We will continue to be guided by and implement any necessary processes set out by these authorities, public health officials and all levels of government.

We are still Open

The Quicklift Office currently has reduced operations, in accordance with new Stage 4 Restrictions and Government Guidelines. The Quicklift Team are still available and here to help with emergency servicing, quotes and general enquiries during this time via phone or email.

To speak to a staff member please contact our 24/7 phoneline on 0428 992 949

Alternatively you can email us at sales@quickliftdoors.com.au

Quicklift are still able to offer Emergency call outs in line with Government Guidelines during Stage 4 Restrictions. Additional costs do apply.

Offices & Showrooms

Our Office and Showroom are currently closed while our staff work remotely. While the Quicklift team are still operating in a reduced capacity to assist our customers, the showroom will remain closed for the duration of Stage 4 restrictions in line with Government Guidelines.

Emergency Service

In line with current Stage 4 restrictions and government guidelines, Quicklift will require either an email or text indicating that you require assistance under an emergency service as the door and/or gate is posing a risk to safety or environmental obligations. For example, the garage door is hanging dangerously and may drop on someone.

The Quicklift Team will not attend site without this confirmation in either text or email, as we must abide by the current regulations and procedures set by government bodies.

The Quicklift Team will discuss in detail the what is required for the works and may request photos from garage door and/or gate.

Payments & Cash Handling

As a business we will still accept cash, however we are encouraging the use of non-contact payment such as card or direct deposit/transfer.

Self-Isolating Customer

We will continue to assist with emergency repairs and servicing, all self-isolating customers must inform our office immediately and before any appointments with our business, so that additional measures can be taken to protect our staff.

Digital Brochures & Paperwork

Until further notice all physical brochures have been removed from our showroom and office, however our website remains up to date with digital brochures for our products.

Assisting our Employees

We are in regular communication with our employees and broader team, reminding them of the importance of good hygiene and providing them with health education and support available.

We continue to source safety items such as sanitizers and protective supplies for our team. We have provided ‘Safety Hygiene Packs’ to all customer-facing personnel to ensure they have the tools and supplies necessary to protect themselves and others.

We thank all our customers for their support during this time and we will continue to provide updates as the situation evolves.

Stay Safe Melbourne