COVID-19 Update

To our valued customers,

We're living through some uniquely challenging times and the circumstances are continuously evolving in relation to the COVID-19 Pandemic. The people of Australia and all our organisations are being called upon to respond and adapt in a conscious and socially responsible way. I’m writing to update you on the measures we’ve put in place to ensure the safety of our customers, employees and the wider community remain our top priority.

Aligning with Health Authorities

We are closely monitoring updates from the Department of Health and the World Health Organisation regarding COVID-19. We will continue to be guided by and implement any necessary processes set out by these authorities, public health officials and all levels of government.

We are still Open

Our Office and Showroom are currently open and available for customers to visit.

In order to abide by current government legislation and requirements, customers much assist the Quicklift Team in their details for COVID safe practices, contact tracing and other requirements when wishing to enter the Showroom.

Customers can expect the following when visiting our Showroom:

• Customers must wait at the Entrance Door for a staff member to greet you before entering the premise.
• All visitors and employees are to maintain a distance of 1.5 metre apart
• All employees and visitors must record their presence at each site by scanning the QR code located at each entry point, once scanned it will prompt the user to enter their full name and phone number. The only exception to this process is anyone who does not have access to a smart phone, in which the existing attendance recording system maybe used
• In addition all visitors to our showrooms are required to be asked the usual health questions prior to entering the showrooms.
• All employees and visitors entering all sites must wear a face mask as per public health advice
• Additional sanitiser locations are available through all sites

The Quicklift Team thanks all our customers for working with us to stay safe during this time

Social Distancing Measures

Due to COVID-19, our office and staff are taking necessary precautions to ensure the safety & well-being of our customers and staff. Please read the following for our updated business process during this time.

• Staff meetings have been moved to a virtual meeting room, utilising Microsoft Teams & Conference calling.
• Team members in a position to work from home are doing so.
• Offices have been segregated and designated work zones have been established, minimizing contact and ensuring more than 1.5 metre separation is adhered to.
• Designated hygiene program where we regularly clean surfaces and areas of traffic or touch including bench-tops, desks, light switches and door handles for example.
  

Payments & Cash Handling

As a business we will still accept cash, however we are encouraging the use of non-contact payment such as card or direct deposit/transfer.

Self-Isolating Customer

We will continue to assist with emergency repairs and servicing, all self-isolating customers must inform our office immediately and before any appointments with our business, so that additional measures can be taken to protect our staff.

Digital Brochures & Paperwork

Until further notice all physical brochures have been removed from our showroom and office, however our website remains up to date with digital brochures for our products.

Assisting our Employees

We are in regular communication with our employees and broader team, reminding them of the importance of good hygiene and providing them with health education and support available.

We continue to source safety items such as sanitizers and protective supplies for our team. We have provided ‘Safety Hygiene Packs’ to all customer-facing personnel to ensure they have the tools and supplies necessary to protect themselves and others.

We thank all our customers for their support during this time and we will continue to provide updates as the situation evolves.